Air Conditioning

(239) 731-5545 

 

 AC Repair Fort Myers

Testimonials 

 

Dave – BayshoreVillageon his Air Conditioner Replacement:  “Very neat and clean, super job of cleaning-up.  Explained things well.”  

 

Charles – Serendipity about his Estimate:  “Bob, who came out to check and see if we were in need of a new air conditioner at this time, displayed “Honesty” that is not that easily found.  He was very thorough and let us know we were still in good shape with our present one this year.  When we have need for service or a new one, we definitely will call your people for the service.  We have since then recommended Bob, at your company, also to people in our Serendipity Mobile Park.  Thank you for such a Company!” 

 

Alan – BayshoreVillageon his Service Call:  “Our tech was Scott.  He was very polite and courteous and got the problem solved quickly.  Would recommend Custom Cooling to anyone.” 

 

A.J. – Tara Woods on her Air Conditioner Replacement (from her review on Angie’s List):  “Custom Cooling did work for my parents a few years ago and they were wonderful.  Ida in the office was so knowledgeable and helpful – I never forgot her and she’s still there!  George Ellsworth, Jr., the owner, came to give the quote  - very gracious, fit me at once into a very busy schedule and was generous in his estimate.  Sharisse in office was very helpful with billing questions, even giving me a helpful referral for another needed service.  Joe and his two associates (such a happy group of guys) showed up on time and they worked together smoothly, efficiently and in 2.5 hours they were gone.  A/C installed and working beautifully.” 

 

“This organization feels to me like a long-standing family of professionals who get along well and are committed to their customers, to good service, honesty, and integrity.  What a comfort and delight to have them.  I know I will not have to worry about anything, they would take care of it.” 

Bernard – OldBridgeon his Replacement:  “I was pleased at how quickly your people installed and had the new unit running.  It has been running fine since installation.” 

 

Gary– Sabal Springs on his Service Call and Check-up:  “Our first call was for a non-working A/C after normal business hours on a Friday night.  We received service within an hour.  The technician could easily have taken advantage of our situation.  He did NOT.  He did trouble shoot and found the problem and fixed it.” 

 

“Our second call was made Monday for a routine check-up.  The technician came the same day.  He advised us our system was now in good working order,  Again he did NOT try to sell us an unnecessary new system.  Depending on honesty is the most important factor when service is needed.  All the employees can be thanked for us.” 

 

Carl – GulfHarbourVillageon his Check-up:  “Jerry was most helpful and explained exactly what he was doing in the check-up process.  We feel very comfortable dealing with Custom Cooling & Heating, not only temperature-wise, but knowledge-wise as well.  Thank You!” 

 

Richard – HorizonVillageon his Replacement:  “Very prompt, said they would be here at 11:00 a.m. and they arrived at 11:01 a.m.  It would take 2 hours for installation and they were done in 2 hours and 11 minutes.  These guys don’t waste time.  The installers worked like a well oiled machine, working together as a team.  Very polite, efficient, super at cleaning up and every time one would enter the house, they would have their blue booties on.  Very helpful with heating and cooling tips and instructed me which type of filter was best to use that would not restrict air flow.  Keep up the fantastic work.” 

 

Fred – Buccaneer on his Replacement:  “Custom Cooling beat all companies I received quotes from in writing.  Custom was prompt, knowledgeable and clean in the installation of a new Bryant system.  I highly recommend this company and have already told several friends.” 

 

Linda – GranadaLakeson her Replacement:  “We had just bought a unit in Granada Lakes Mobile Home Park when we realized we had a real problem.  Old unit = mold and very old duct work.  We were so overwhelmed; the handyman in our park gave us his card.  We had three estimates like is recommended.  The estimate Custom Cooling & Heating, Inc. gave was the lowest one, but what sold us, Mr. George Ellsworth personally came out, checked everything out.  He was so honest and so professional, we definitely were sold.  They came, installed new unit, duct work, sanitized for mold.  The job was so professional and the guys installing the unit were amazing.  We have nothing but praise for Custom Cooling & Heating, Inc and would recommend them to anyone needing anything done pertaining to their air conditioning.  Thanks for a Super Job!!!” 

 

Larry – Riverwoods on his Service Call:  “I have used Custom Cooling for my A/C service since I moved to Estero in 2001.  I have offered a House Watch Service to owners in my community for many years.  Whenever I discover an air conditioning problem, if the owner doesn’t have an A/C service provider, they ask me who I would recommend.  I have always recommended Custom Cooling.  I have never had a bad experience with them nor has any of my house watch customers ever complained.” 

 

Marie – Riverwoods on her Replacement:  “You’ve made quite a name for yourselves at Riverwoods!  When my air conditioner stopped working, I asked several friends who might I call to repair it?  Each of those four persons said “Call Custom Cooling” and added several positive comments about your service, so I felt very confident to call you.  I’m glad I did.  Your man arrived on time, checked out my unit and showed me what the problem was and told me what the approximate cost of repairing it would be.  My unit was 16 years old and since the average age expectancy for such a unit is closer to 12 years, I thought it wouldn’t be wise to put money into such an old unit which was likely due soon for other parts dying.  Scott agreed that it might not be very smart.  He showed me a brochure for a new unit and explained the benefits over my old unit.  Again, with confidence I decided to buy the new Bryant A/C.  Within two days, your men came, removed the old unit, cleaned the area, installed the new unit, came in and explained the workings of the new thermostat and showed me how to use it.  All within two hours.  Custom Cooling has earned a new loyal customer at Riverwoods – Congratulations!”  P.S.  “Forgot to mention that before he left on that first day, Scott made a temporary repair on my old unit so that I wouldn’t be without A/C for a day.  Thank You!” 

 

Maree – NaplesLandYachtHarboron her Replacement:  “Professional technicians.  Company willing to work with us during problems with original “lemon” A/C unit.  Prompt service calls.” 

 

Nancy– Mobile Manor on her Replacement:  “I can’t say enough about Custom Cooling.  The work was done on time and everything was explained to me as I am a widow.  There were no hidden charges.  I paid the exact quote.  I thank God I found Custom Cooling.” 

 

Dan – Tropical Palms on his Replacement:  “The young man that crawled under our home earned every penny of his wages and should be commended/rewarded for a job well done.  All of the employees were top notch and worked well together as a team.  Very friendly and informative.  Thank You!” 

  

Teri – CarriageVillageon her Replacement:  “If I am home or away from home, I can trust this company.  They will evaluate the issues and propose solutions.  The products and service are excellent.  This is the second unit I have purchased from Custom Cooling because of the honesty and integrity of George Ellsworth, Jr. and his employees.” 

 

Jacqueline – Heritage on her Replacement:  “The experience from the technician coming to evaluate/fix the air conditioner to the replacement techs was very professional and knowledgeable.  I couldn’t ask for a better company and I have had others.  Custom Cooling & Heating, Inc. by far is the best.” 

 

Marge – Heritage on her Check-up:  “I have had other a/c companies come to my home, but your technician Bob was by far the most honest and very prompt.  After servicing my unit, it seems to work 100% better.  He did a very thorough job.  I would definitely call your company for future service needs and/or a new unit.” 

 

Jim – Cape Coralon his Service Call:  “Custom Cooling & Heating, Inc. has maintained my A/C unit for the last two years.  On the one occasion that my unit stopped cooling, they were out to repair it quickly.” 

 

Michael – Sabal Springs on his Installation:  “Your installation crew worked very good together as a team.  Their professionalism and attitude were outstanding!  From the start of the job to the clean-up after the job everything was completed to above average satisfaction.  I would recommend Custom Cooling to my friends and neighbors”. 

 

William – BayshoreVillageon his Replacement:  “It is nice working with people who do what they say they are going to do.  It is also nice to see you carry an excellent credit rating.  This makes us feel good and not used.  When you are a snowbird, this makes a difference.  Thank You.” 

 

Ray – Tara Woods on his Replacement:  “Was able to install the day after I was given my price quote.  Great Service!” 

 

John – PineLakeson his Replacement:  “On Thursday 12/12/2013 you installed my unit.  On the day before, Wednesday night, the 11th, we had 25 people for a dinner party and at 4:30 p.m. the a/c was not working.  A call to Custom Cooling and Scott arrived at around 5:30 p.m.  He worked for approximately 1½ - 2 hours but unfortunately it was unfixable.  He indicated a new unit could be installed tomorrow morning, the 12th, at which time Joe and two others arrived at 8:00 a.m. and had the job done before 11:00 a.m.  Excellent, prompt service and thanks to Scott, Joe and his helpers and Custom Cooling”. 

 

Kathleen – Port CharlotteVillageon her Replacement:  “I was impressed by the fact that they took the time from a long holiday weekend to help us out..” 

 

Barbara – The Heritage on her Installation:  “I called due to several recommendations from my neighbors, just on my street alone.  Everyone had nothing but good things to say about the Sales and Service Departments.” 

 

Reg (93 Years Old) in Raintree on his Service Call:  “Your service man probably saved our lives.  When he entered our unit, he smelled propane gas and one of our burners on the stove was not quite turned off.  We had never smelled propane and were trying to find where the bad smell was coming from.  He alerted the office and the security from the resort paid us a visit to ensure we were okay and the propane was okay.  Thank him so much!” 

 

Les – Raintree on his Replacement:  “I called your office at 12:30 p.m. and at 5:00 p.m. the unit was installed and running.” 

 

Helen – Buccaneer on her Service Call:  “Before my new air conditioner was installed by the Weatherization Program, I was having a terrible time getting it fixed.  It was necessary for me because I have emphysema.  The first air conditioning company that came out said it couldn’t be fixed and tried to sell me a new one for $8,000.  The second company also said the same thing.  I should have called you first for you, after a few trips out, fixed my air conditioner that lasted two more years.  I would highly recommend your company.” 

 

Barbara – PineLakeson her Replacement:  “It is my pleasure to do business with such a reliable company 

 

Annemarie – BayshoreVillageon her Replacement:  “This company is honest, dependable, and does a great job without charging an arm and a leg.  As an out of state owner, these qualities bring peace of mind knowing that our heating and cooling system is installed and serviced by quality technicians”. 

 

Jean – SixLakeson her Service Call:  “The repairman arrived when he said he would (rare in my experience of delivery and service people).  He was polite, covered his shoes when he came into the house, assessed the problem quickly and had the part needed in his truck!!!!  He made the repair, explained what he did and why, answered our questions and was gone, all within 30 minutes.  We were pleased and would request the same gentleman when we call the next time and we will call again.  Thank You.”. 

 

LaVira – Admiralty Yacht Club on her Check-up:  “Easy to contact and schedule.  Prompt, polite and professional office staff and serviceman.  Efficiently answered all questions without any “high pressure” sales pitch for a contracted service.  Look forward to a long-time “relationship” with this company”. 

 

Dick – Del Tura on his Replacement:  “Custom Cooling came highly recommended by several friends and neighbors (including a handyman who works in Del Tura).  I am very pleased with the work performed on my house”. 

 

Steve – SilverLakeson his Service Call:  “Our air conditioner stopped cooling.  We called your company and Scott, the service man came quite quickly.  He was very pleasant and efficient.  He knew right away what was wrong and replaced the part needed.  We were very pleased with our service.  Thank You.” 

Jacqueline – Upriver on her Installation:  “Very satisfied with the work provided.  Technician did not pressure me in any way to change my 11 year old unit, but instead explained everything in understandable language.” 

 

Esther – Del Tura on her Replacement:  “I have been with your company since 3/7/11.  I am very pleased with my new unit.  It is more quiet and keeps my home very comfortable.  The new unit replaced a 5-Ton Trane installed by Ellsworth Heating & Cooling on 9/12/2008, which has had problems from day one, although it had annual service.  I had it serviced by your company again this year on 2/18/14.  On 3/22/14 (in the evening – the hottest day of the winter), the unit quit.  Your technician came early 3/23/14 (Sunday), but could not get it to run.  He returned at 8:00 a.m. Monday (3/24/14), however it was the compressor that died.  I chose to have a new unit installed and not put anymore money into the old unit.  I was impressed by your President George Ellsworth, Jr. who came and dismantled the old unit to speed up the installation.  The installation was done on 3/25/14.  I am pleased with the outcome.  I feel much more at ease going back north until I return after December 1, 2014 (with this new unit).  Thank You.” 

 

Ed – Del Tura on his Check-up:  “Received great service.  Was on time promised.  Explained all factors of work.  Tech was Scott and will definitely use Custom Cooling and request Scott again”. 

 

Dan – Cape Coralon his Check-up:  “It’s refreshing to get service and honesty in an area where there are so many unscrupulous contractors.  I have a very high opinion of your company”. 

 

Phil – Tara Woods on his Installation:  “I would like to thank you and your staff for the great job installing my new air conditioner.  After getting quotes from two other companies, including the company that had been servicing my old unit, I thought you should know why I chose your company.  It wasn’t based on price alone, even though your quote was extremely competitive.  Custom Cooling was recommended by many folks in my community along with a neighbor that handles the heating and cooling at Edison College.  When you first visited us for the initial quote, you were the only representative that thoroughly explained all options.  I found your sales presentation both informative and honest.  Having been an auto dealer for almost 30 years, I appreciate that type of business approach.  The installation was fast and neat with no surprises.  Please feel free to use me as a reference.  I will let everyone know why I chose Custom Cooling.  Thank you for your admirable business ethics.” 

 

Jay – North Fort Myerson his Installation:  “We were very pleased with Custom Cooling.  They were there when they said they would be.  They were more than thorough and they were friendly, but professional.  Would recommend this company to anyone!” 

 

Shirley – Corkscrew Woodlands on her Check-up:  “The service man was wonderful!  He came at exactly 11:00 a.m. as he said he would, took off his shoes and got to work, explaining everything as he went.  He went above and beyond our expectations – changing the batteries in the thermostat – we did not know there were batteries in there!!?  We will definitely call you again.” 

 

Doug – Upriver Campground on his Replacement:  “We are new to Florida and bought a place in North Fort Myers.  Neighbors told us that we should have our air conditioner checked out.  Custom Cooling came out the day before we went to leave.  Our unit was leaking and needed to be fixed or replaced.  We decided to replace the unit.  I figured we would have to stay longer.  When the owner George found out we were leaving the next day, he came out personally and replaced the unit the same day.  Some service!  Thanks.” 

 

Loretta – Tara Woods on her Replacement:  “It was late on a Thursday evening and I needed help with my “old” air conditioner.  Pete called Custom Cooling for me and a rep. said he would come to check it Friday morning.  After a long check-up, he asks me to come outside so he could show me and explain the problem.  We talked and he recommended a new unit was the only hope to cool the house.  Size of unit and cost was given to me.  He answered my questions and returned at 12:00 p.m. on the same day to install the new unit.  How wonderful it was to see two trucks and at least three men busy getting the job done.  They cleaned up; again showed me unit and how everything worked.  My house was without air maybe 2 hours.  Great Job!  Thank you.” 

 

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Click for the BBB Business Review of this Air Conditioning Contractors & Systems in North Fort Myers FL

Testimonials

Jay – North Fort Myers on his Installation:  “We were very pleased with Custom Cooling.  They were there when they said they would be.  They were more than thorough and they were friendly, but professional.  Would recommend this company to anyone!”

 

Shirley – Corkscrew Woodlands on her Check-up:  “The service man was wonderful!  He came at exactly 11:00 a.m. as he said he would, took off his shoes and got to work, explaining everything as he went.  He went above and beyond our expectations – changing the batteries in the thermostat – we did not know there were batteries in there!!?  We will definitely call you again.”

 

Doug – Upriver Campground on his Replacement:  “We are new to Florida and bought a place in North Fort Myers.  Neighbors told us that we should have our air conditioner checked out.  Custom Cooling came out the day before we went to leave.  Our unit was leaking and needed to be fixed or replaced.  We decided to replace the unit.  I figured we would have to stay longer.  When the owner George found out we were leaving the next day, he came out personally and replaced the unit the same day.  Some service!  Thanks.”

 

Loretta – Tara Woods on her Replacement:  “It was late on a Thursday evening and I needed help with my “old” air conditioner.  Pete called Custom Cooling for me and a rep. said he would come to check it Friday morning.  After a long check-up, he asks me to come outside so he could show me and explain the problem.  We talked and he recommended a new unit was the only hope to cool the house.  Size of unit and cost was given to me.  He answered my questions and returned at 12:00 p.m. on the same day to install the new unit.  How wonderful it was to see two trucks and at least three men busy getting the job done.  They cleaned up; again showed me unit and how everything worked.  My house was without air maybe 2 hours.  Great Job!  Thank you.”